Payments and Refund Policy
Effective Date: 25 July 2026
At Elite Scholars, we strive to provide transparent, fair, and efficient payment and refund processes for our tutoring services. This policy outlines the payment terms, accepted methods, and refund conditions.
1. Payment Methods
Bank Transfer: Details will be provided upon request. Payments should be made in full before the start of each tutoring session or package.
Credit/Debit Card: Payments can be made securely through our online payment processor (e.g., Ozow, Payfast).
Online Payment Systems: We accept various online payment methods such as Instant EFT, or other systems as specified on the payment page.
2. Payment Terms
Session Payments: Payment for each tutoring session is due before or at the time of the session.
Package Payments: If you choose to pay for a package of sessions, payment is required in full prior to the first tutoring session. These packages are non-transferable.
Late Payments: Payments not received by the scheduled session date may result in the cancellation of the tutoring session or delayed services.
3. Pricing and Fees
Tutoring Fees: Prices for tutoring sessions are listed on our website or discussed during the consultation process. Fees may vary depending on the subject, session length, or tutor expertise.
Additional Fees: Elite Scholars may apply additional charges for last-minute cancellations, rescheduling, or missed sessions.
4. Cancellation and Rescheduling
Cancellations must be made at least 24 hours before the scheduled session to avoid cancellation fees. Rescheduling is subject to tutor availability and must be arranged in advance. Please contact us at info@elitescholars.co.za for assistance.