Home » Our Policies and Agreements » Privacy Policy

Privacy Policy

Last Updated: 28 February 2026

Elite Vision Holdings Proprietary Limited (Registration No: 2025/272981/07) trading as Elite Scholars (hereinafter referred to as “we,” “us,” or “our”) is committed to protecting your privacy and handling personal information responsibly and lawfully. This Privacy Policy explains how we collect, use, share, store, and protect personal information when you use our website at elitescholars.co.za (the “Website”) and our online platform and services, including the Elite Scholars web application available at app.elitescholars.co.za (the “Platform”).

We process personal information in accordance with the Protection of Personal Information Act, 2013 (“POPIA”) and other applicable South African laws. By using our Website or Platform, you consent to the practices described in this Privacy Policy.

1. Information We Collect

a. Personal Information

We may collect and process the following types of personal information (depending on how you use the Website or Platform):

Contact Information: Your name, email address, phone number, and other contact details you provide when you contact us, apply, register, or complete forms on the Website or Platform.

Account Information: If you create an account on the Platform, we may collect details such as your name, role (e.g., parent/guardian, learner, tutor, staff), login identifiers, and security-related information. Passwords are stored using secure one-way hashing.

Service and Learning Information: Information required to provide tutoring and educational support services (for example, grade, subjects, curriculum, availability, session requests, communications, and service preferences).

Payment Information: If you make payments, we may collect transaction-related information (such as payment reference, amount, date, and status). We do not store payment card details; payments are processed by secure third-party payment providers.

b. Usage Data

We collect information about how you use our Website and Platform, including:

Device Information: IP address, browser type and version, device type, operating system, language preferences, and other diagnostic data.

Interaction Data: Browsing behaviour (such as pages viewed, time spent on pages, session interactions, and links clicked).

c. Cookies and Tracking Technologies

We use cookies and similar technologies to help our Website and Platform function properly, understand usage, and improve your experience. You can manage cookie preferences through your browser settings. Where required, we will request consent for certain cookies.

2. How We Use Your Information

We use personal information for the following purposes (as applicable):

To Provide and Improve Services: To respond to inquiries, create and manage accounts, match learners to tutors, schedule and deliver sessions, provide support, and improve our services and Platform features.

To Communicate with You: To send important service messages (such as confirmations, updates, reminders, and support responses). If you opt in, we may also send newsletters or marketing communications.

To Maintain Safety and Security: To protect our users, prevent fraud, monitor for security issues, enforce our terms, and maintain the integrity of our systems.

To Comply with Legal Obligations: To comply with applicable laws, regulations, codes of conduct, and lawful requests from authorities.

3. Sharing Your Information

We do not sell your personal information. We may share personal information only where necessary for legitimate purposes, including with:

Service Providers: Third-party service providers who help us operate the Website or Platform (for example, hosting, analytics, messaging, customer support, and payment processing). These providers are required to safeguard information and may only process it for the purposes we specify.

Tutors and Service Participants: Where necessary to deliver services, we may share relevant information with tutors and other participants involved in a learner’s tutoring journey (for example, learner grade/subject needs and session details). We aim to share only what is necessary.

Legal Authorities: If required by law or to protect our rights, users, property, or safety, we may disclose information to regulators, courts, or law enforcement agencies.

4. Data Security

We implement appropriate technical and organisational security measures to help protect personal information from unauthorised access, alteration, disclosure, or destruction. This may include access controls, encryption of certain sensitive fields, secure key management practices, and monitoring. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

Subject to applicable laws (including POPIA), you have certain rights regarding your personal information, including:

Access and Correction: You may request access to, or correction of, the personal information we hold about you.

Deletion or Restriction: You may request deletion or restriction of processing in certain circumstances, subject to legal and operational requirements.

Opt-Out of Marketing: You may opt out of marketing communications at any time by following unsubscribe instructions or contacting us.

To exercise your rights, please contact us using the information provided below. We may need to verify your identity before fulfilling certain requests.

6. Third-Party Links

Our Website or Platform may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

7. Children’s Privacy

Our services may involve learners who are minors. Where we process personal information about a child, we do so for the purpose of providing educational support services and generally rely on consent or authorisation from a parent or legal guardian. If you believe a child’s information has been provided to us without appropriate consent, please contact us and we will take steps to investigate and address the matter.

8. International Data Transfers

We may use service providers or infrastructure that stores or processes information outside of South Africa. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place and that the recipient is subject to laws, binding rules, or agreements that provide an adequate level of protection, as required by POPIA.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated Privacy Policy on this page and update the “Last Updated” date. Your continued use of the Website or Platform after changes are posted will constitute your acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: info@elitescholars.co.za

Phone: +27 83 591 0191

Website: elitescholars.co.za